If you are having problems logging into your topic area, review the following help tips to make sure that you are following the necessary steps.
Q: Did you register your CD-ROM with NSSP?
A: It is necessary to fill out the CD-ROM registration upon your first visit to nsspress.com. Select wehter you are a new user or returning user. Enter the Serial Number and then, if you are anew user, fill out the simple form found on the registration page. All fields are required.
Q: Where is the Serial Number and Login information on my CD-ROM?
A: When you open your NSSP CD you will find a label on the inside left leaf of the CD case. That information is used to register your CD.
Q: I went hrough the registration process and entered my new login name and password, but they don't seem to work?
A: The secured access is "case sensitive," this means that placing a capital letter in the place of a lower case letter will cause you to be unable to access your selected topic area. Make sure you type you password exactly as when you registered your CD and that yout caps lock is off.
Q: I am unable to log in. I get a message saying I am already logged in.
A: Only one user is allowed to be logged on with a username/password combination at one time. If you logged in, you must also log out. The system will automatically log you out after 15 minutes of inactivity. Wait and try to log on again after 15 minutes.
Q. I am unable see the navigation bar on the left. It was there, but now it isn't. What's wrong?
A. You need to refresh the page. If you had visited this site in the past, your computer may be loading the page from memory and you may experience this issue. Try to refresh the page while holding down the "shift" button on the keyboard. You can also remove your old internet files by going to the tools menu in the menu bar, select "Internet Options" and then select "Delete Files". This will erase any old files and should correct the problem.
For any further questions or problems regarding your access to nsspress.com, please send an email to help@nsspress.com and clearly state the problem or questions that you may have. Our customer support will respond to your needs as soon as possible.